Why is the price the same whether I came from the build edition or the trust edition? +
Same npm package, same binary, one price. The two editions are different narratives for different buyers — VPs Eng land on /build for velocity; CISOs land on / for governance — but the underlying product is one thing. We tried different prices per edition and decided it was unfair to whichever group paid more, and confusing to anyone who saw both pages. One price ladder, two ways in.
How is the score-pause guarantee enforced? +
fastpace records your domain-context score at signup (day-1 baseline) and recomputes it weekly. If on day 60 the score has not moved by ≥1.0, billing pauses automatically until the score catches up. We keep working with you. We do not auto-cancel; we do not bill in the meantime. Score has to actually move — engagement is the unlock.
What's the domain-context score? +
A 6-dimension grade of how well-grounded your repo is for AI-assisted dev — coverage, freshness, vocabulary, decisions, patterns, learnings. Run fastpace context-score in any repo to see it; the dashboard plots it weekly.
Which tier should I pick if I have a SOC 2 audit coming? +
Team — every signed receipt and audit-chain entry Community produces is auditor-ready, and Team adds the org-rollup, evidence requests, and compliance-push (Drata / Vanta / Secureframe) that turn raw evidence into the framework-shaped pack your auditor wants. Community is enough if you're building toward an audit but don't have one scheduled. Platform adds incident replay and postmortem generation, which auditors increasingly ask about under MEASURE-2.7 (NIST AI RMF) and Article 12 (EU AI Act).
Which tier should I pick if EU AI Act or NIST AI RMF compliance matters to me? +
Team covers the standard NIST AI RMF / ISO 42001 / EU AI Act mappings as evidence-ready outputs. Enterprise gets you bespoke framework mappings to your auditor's exact wording, a named CSM, and the MSA + DPA contract surface procurement will require. If you're subject to the EU AI Act's high-risk-system requirements (Articles 9–17), start the Enterprise conversation.
What's the difference between Team and Platform? +
Team is the four primitives that make AI tooling tractable at 5–50 devs — sync, onboarding agent, cost dashboard, policy. Platform adds the differentiators a real internal platform team would build in their first year: cross-repo refactor, DORA-AI metrics, team-aggregated learnings, fastpace ask, MCP registry, incident replay, postmortem generator, drift detector, prompt library, advanced dashboards. Buy Team if you want the org problem solved. Buy Platform if you'd otherwise be staffing internal AI infrastructure.
What's in Enterprise that isn't in Platform? +
Platform is feature-equivalent — Enterprise is the contract surface plus the regulated-deployment add-ons. You get Platform's feature set delivered as a managed deployment with MSA + DPA, named CSM, audit-grade SLA, framework mappings pre-included (NIST AI RMF / ISO 42001 / EU AI Act / SOC 2), evidence-request SLO, and a quarterly compliance pack. Add-ons (priced separately) include air-gap, customer-managed keys, FedRAMP alignment, and bespoke mappings. If your buyer is procurement/CISO and the deal needs a proper paper trail, Enterprise is the tier to start at.
Does my code leave my machine? +
Never. The CLI is local-only on every tier — Community and Team alike. The Team org dashboard is self-hosted on your VPC; only the audit summaries you explicitly push (PRDs, ERDs, watch cards) cross machines. Body cache for Confluence / Google Docs is local-only and gitignored.
Per-seat pricing — what counts as an editor seat? +
Each machine that runs `fastpace activate <key>` registers an install_id (an Ed25519 fingerprint) against your license. Editor seats = distinct active install_ids. Deactivate one in the customer portal at any time to free up a seat for a teammate.
What's a "viewer seat"? Does my CISO need a paid seat too? +
No — viewer seats are free on Team (we recommend ≤2× your editor seat count) and a $5/seat/mo add-on on Enterprise (with no cap). A viewer is anyone who logs into the org-dashboard to watch the fleet rollup, evidence-request tracker, maturity score, or trust portal but never runs the CLI. CISOs, GRC leads, compliance officers, internal auditors all fit. Mechanically: viewers don't run `fastpace activate`; they log into the org-dashboard via whatever auth your team set up (SSO, basic auth, etc.). Honor-system accounting — we count viewer seats on the license but don't enforce them.
Annual billing discount? +
Yes — Team is $29/seat/mo when billed annually, $36/seat/mo when billed monthly (a 24% premium for the monthly rhythm). Enterprise pricing is annual by default.
Public sector / academic / non-profit? +
Available — email sales@fastpace.net with your situation. OSS maintainers (project ≥ 100 stars) and educators (.edu email) get Team free for 12 months; others get 30–50% off list scoped to the specific cohort.
Can my auditor get a free license? +
Yes — practicing audit firms get Team free with no seat cap. Email sales@fastpace.net from your firm domain (Big 4, boutique, internal-audit functions all qualify) with a one-line description of your audit practice and we'll provision a 12-month license. No sales call required.
How long does an enterprise security review take? +
For Enterprise: typically 2–4 weeks. We come prepared with the SOC 2 Type II pack, sub-processor list, penetration test report (under NDA), and pre-filled CAIQ / SIG-Lite questionnaire. For Enterprise with bespoke compliance mappings, plan for 6–10 weeks including procurement.
What happens if my team starts on Team and outgrows it? +
Smooth upgrade path. Your existing license_id moves to Enterprise; seats and audit history are preserved. You sign the MSA + DPA at upgrade time. No re-onboarding, no data migration — your audit chain is local-first so it just keeps appending.
